Refund & Cancellation Policy

By placing an order through https://bodyportal.in, you agree to the terms outlined in this Refund & Cancellation Policy.

1. Order Cancellation

Customers may request cancellation only before the order has been dispatched from our warehouse.

• Cancellation before dispatch is free of charge.
• Orders already packed, processed, or handed to the courier cannot be cancelled.
• Body Portal may cancel an order due to product unavailability, pricing errors, payment verification issues, suspected fraud, operational constraints, or incorrect customer information.
• Customers will be informed using the contact details provided during checkout.

2. Return Eligibility

Due to the nature of perfumes and personal-care products, returns are accepted only under limited circumstances.

A return request may be considered only if:

• Wrong product delivered.
• Product received in damaged condition.
• Bottle leaked during transit.
• Manufacturing defect.
• Product significantly different from what was ordered.

Return requests must be submitted within 3 calendar days of successful delivery.

3. Non-Returnable Products

For hygiene, safety, and quality assurance, the following products are not eligible for return or exchange:

• Opened perfume bottles.
• Used products.
• Products with damaged or missing original packaging.
• Products damaged after delivery due to customer handling.
• Products returned without original accessories.
• Products purchased during clearance sales.
• Products marked as non-returnable.
• Products ordered by mistake.
• Products showing signs of misuse or tampering.
• Returns based solely on fragrance preference.

4. Damaged, Leaking or Incorrect Products

Please notify us within 48 hours of delivery if you receive a damaged, leaking, defective, or incorrect product.

Kindly email the following:

• Order Number
• Customer Name
• Contact Number
• Photos of outer package
• Photos of the product
• Complete uninterrupted unboxing video

Failure to provide the required evidence may delay or result in rejection of your claim.

5. Inspection & Approval

Once your request is received, our team will carefully review the submitted information.

• Additional photographs may be requested.
• The product may be collected for inspection.
• Quality checks include packaging, condition, manufacturing defects, transit damage, and policy eligibility.
• Body Portal reserves the right to reject requests that do not satisfy this policy.

6. Return Pickup

Where a return request is approved, Body Portal will arrange a pickup through its authorised logistics partner whenever pickup service is available in your location.

Customers are requested to:

• Keep the product securely packed.
• Use the original packaging wherever possible.
• Include all accessories supplied with the product.
• Hand over the package only to the authorised courier representative.

If pickup service is unavailable in your area, our support team will guide you through an alternative return process.

7. Pickup Charges

Pickup charges depend on the reason for the approved return.

8. Refund Method

Body Portal follows a Store Credit (Wallet Credit) refund system.

Approved refunds are generally not issued as cash and are not transferred to bank accounts, UPI IDs, debit cards, or credit cards except where required under applicable law.

Instead, eligible refunds are issued as Body Portal Wallet Credits, which can be redeemed against future purchases made through the official Body Portal website.

9. Wallet Credits

Wallet Credits are issued only after the returned product has been received and successfully approved following inspection.

• Issued within 2–3 business days after approval.
• Valid for 12 months from the date of issue.
• Can be redeemed against eligible purchases on the Body Portal website.
• Cannot be transferred to another customer.
• Cannot be exchanged for cash.
• Cannot be withdrawn to a bank account.
• May not be combined with selected promotional offers.

Wallet Credits that expire before use will automatically lapse unless otherwise communicated by Body Portal.

10. Failed Return Requests

A return request may be declined under the following circumstances:

• The request is submitted after the permitted return period.
• The product has been opened or used.
• The product is returned in a different condition from that in which it was delivered.
• Required photographs or the unboxing video are not provided.
• The product fails our quality inspection.
• Fraudulent or suspicious activity is detected.

Body Portal reserves the right to reject any fraudulent, abusive, or ineligible return request in accordance with this policy.

11. Fraud Prevention

To maintain fairness and protect our customers, Body Portal actively monitors unusual return and refund activity.

Repeated requests involving false claims, manipulated evidence, excessive returns, or suspected abuse of this policy may result in one or more of the following actions:

• Rejection of future return requests.
• Restriction or suspension of customer accounts.
• Cancellation of pending orders.
• Refusal of Cash on Delivery (COD) orders.
• Appropriate legal action where necessary.

Body Portal reserves the right to investigate any suspicious activity and take appropriate action to protect customers and business operations.

12. Refund Processing Timeline

Once the returned product has been received and successfully passes our quality inspection, the refund process generally follows the timeline below:

Actual processing times may vary during festivals, public holidays, or periods of exceptionally high order volumes.

13. Customer Responsibilities

To help us resolve requests efficiently, customers are requested to:

• Read product descriptions carefully before placing an order.
• Verify fragrance inspiration and fragrance notes before purchasing.
• Provide complete and accurate shipping information.
• Inspect the package immediately upon delivery.
• Record an uninterrupted unboxing video, especially for high-value orders.
• Report any issue within the timelines mentioned in this policy.

Failure to follow these recommendations may affect the outcome or processing time of your request.

14. Changes to this Policy

Body Portal reserves the right to update, modify, or replace this Refund & Cancellation Policy at any time to reflect changes in business operations, customer service practices, legal requirements, or operational improvements.

The latest version of this policy will always be published on our website and becomes effective immediately upon publication.

Customers are encouraged to review this page periodically for any updates.

Thank You

Thank you for choosing Body Portal. We value your trust and are committed to providing a transparent, fair, and customer-friendly shopping experience. Our goal is to resolve every eligible request promptly while maintaining the highest standards of quality, hygiene, and service.