Privacy Policy

About Body Portal

Body Portal is an Indian fragrance brand offering premium luxury-inspired perfumes for men and women. Our products are manufactured in India using high-quality Swiss fragrance oils and are available for purchase through our official website.

Scope of this Privacy Policy

This Privacy Policy applies to:

• Visitors browsing our website
• Customers purchasing products
• Users creating customer accounts
• Individuals contacting our support team
• Users subscribing to newsletters
• Any interaction with Body Portal online

This Privacy Policy does not apply to third-party websites that may be linked from our website.

Information We Collect

We collect information to provide our products and improve your shopping experience.

A. Personal Information

When placing an order or contacting us, we may collect:

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• City
• State
• Postal Code
• Country
• Company Name (if applicable)

B. Account Information

• Username and Password (stored in encrypted form)
• Order History
• Wishlist
• Wallet Credit Balance (if applicable)

C. Payment Information

Payments are securely processed through Razorpay. Depending on your payment method, this may include UPI, Debit/Credit Card, Net Banking, or Wallet Payments. Body Portal does not store your complete card details, CVV, PIN, or banking credentials.

D. Technical Information

• IP Address
• Browser Type
• Device Type
• Operating System
• Internet Service Provider
• Device Identifier
• Language Preferences
• Date & Time of Visit

E. Cookies & Similar Technologies

We use cookies to remember preferences, keep you logged in, improve website performance, understand visitor behaviour, provide personalized content, and measure advertising performance. You may disable cookies through your browser settings; however, certain features may not function properly.

How We Use Your Information

• Processing and confirming orders
• Delivering purchased products
• Processing payments
• Providing customer support
• Sending invoices and shipping updates
• Managing returns and refunds
• Preventing fraud
• Improving website functionality
• Conducting analytics
• Personalizing your experience
• Sending promotional offers (where permitted)
• Complying with legal obligations

Marketing Communications

With your consent or where legally permitted, we may send promotional emails, SMS messages, WhatsApp messages, new product launches, festival offers, discount campaigns, and order reminders.

You may unsubscribe from promotional communications at any time. Transactional messages related to your orders may still be sent.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. It may collect pages visited, session duration, device and browser information, approximate location, and referral source. This information is used only to improve website performance and customer experience.

Meta Pixel

We may use Meta Pixel to measure advertising performance, improve Meta advertising campaigns, build remarketing audiences, and track conversions. No sensitive payment information is shared through Meta Pixel.

Payment Processing

All online payments are processed through secure payment gateways including Razorpay. Body Portal never stores complete payment card information. Payment providers maintain their own privacy and security practices.

Order Tracking

To keep you informed about your order, we may send Order Confirmation, Dispatch Notification, Tracking Details, and Delivery Updates via Email and SMS.

Sharing of Information

We do not sell or rent your personal information. Your information may be shared only where necessary with:

• Payment Gateway Providers
• Shipping Partners
• Logistics Providers
• Technology Service Providers
• Government Authorities (where legally required)
• Professional Advisors (where necessary)

All such parties are expected to protect your information appropriately.

Shipping Partners

To deliver your orders, we may share limited information such as your name, address, phone number, and order details with logistics providers, including NimbusPost and its associated courier partners. This information is shared solely for order fulfilment.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, alteration, or disclosure. Although we strive to protect your information, no online platform can guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to complete your orders, provide customer support, maintain business records, comply with tax and legal requirements, prevent fraud, and resolve disputes. Information no longer required may be securely deleted or anonymized.

Customer Accounts

Customers choosing to create an account are responsible for maintaining the confidentiality of their login credentials. You are responsible for all activities performed through your account. Please notify us immediately if you believe your account has been accessed without authorization.

Wallet Credits

Where applicable, approved refunds may be issued as Body Portal Wallet Credits. Wallet Credits are non-transferable, cannot be exchanged for cash, may only be used for eligible purchases on the website, and remain valid according to the applicable Wallet policy.

Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Update of your account information
• Deletion of eligible personal information
• Withdrawal of marketing consent

Certain information may continue to be retained where legally required.

Children's Privacy

Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been collected inadvertently, we will take appropriate steps to remove it where reasonably possible.

Third-Party Websites

Our website may contain links to third-party websites. Body Portal is not responsible for the privacy practices, policies, or content of external websites. Users should review the privacy policies of such websites independently.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technology, or services. Updated versions will be published on this page with the revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us: