Shipping Policy

At Body Portal, we work with trusted logistics partners to ensure every order reaches you safely and in excellent condition. By placing an order on bodyportal.in, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Body Portal currently ships products across India.

At present, we do not offer international shipping. If international delivery becomes available in the future, this policy will be updated accordingly.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch.

• Orders are generally processed within 24–48 business hours.
• Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.
• Processing time is separate from the shipping and delivery timeline.
• Every order undergoes quality inspection and secure packaging before dispatch.

3. Shipping Charges

Body Portal offers simple and transparent shipping charges.

Promotional free shipping offers may be introduced from time to time and will be clearly displayed on our website.

4. Delivery Timeline

Estimated delivery timelines are as follows:

During festive seasons, promotional sales, adverse weather conditions, public holidays, courier disruptions, or unforeseen circumstances, deliveries may take up to 10 business days.

Delivery timelines are estimates and should not be considered guaranteed commitments.

5. Courier Partners

Body Portal ships orders using trusted logistics providers, including NimbusPost and its associated courier partners.

The courier assigned to your shipment may vary depending on your delivery location, operational requirements, and service availability.

6. Order Tracking

Once your order has been dispatched, you will receive shipment confirmation along with tracking details via:

• Email
• SMS

Tracking information may take a few hours to become active after dispatch. Customers are encouraged to monitor their shipment regularly using the tracking link provided.

If you experience any issues while tracking your order, you may contact our customer support team for assistance.

7. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible PIN codes across India.

Body Portal reserves the right to disable COD for certain locations, products, or customers based on operational feasibility, previous order history, or suspected fraudulent activity.

Additional verification may be required before dispatching certain COD orders.

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment.

If delivery cannot be completed due to reasons such as:

• Customer unavailable at the delivery address
• Incorrect or incomplete address
• Incorrect contact number
• Refusal to accept delivery

the shipment may be returned to our warehouse.

Any re-dispatch of returned orders may attract additional shipping charges.

9. Customer Responsibilities

Customers are responsible for:

• Providing an accurate shipping address.
• Providing a valid mobile number and email address.
• Being available to receive the delivery.
• Inspecting the package upon delivery.
• Reporting any shipping-related issue promptly.

Incorrect shipping details may result in delivery delays, failed deliveries, or additional shipping costs.

10. Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or leaking, please inspect it carefully before opening.

If any issue is noticed after opening the package, please contact our support team within 48 hours and provide:

• Order Number
• Photographs of the package
• Photographs of the product
• An uninterrupted unboxing video

This information helps us investigate the issue quickly and coordinate with our logistics partner where necessary.

11. Shipping Delays

While Body Portal strives to deliver every order within the estimated timelines, certain situations beyond our control may result in shipping delays.

Delivery may be delayed due to:

• Natural disasters
• Heavy rainfall or floods
• Public holidays
• Government restrictions
• Transport disruptions
• Strikes
• High order volumes during sales or festive seasons
• Courier operational issues

Body Portal shall not be held responsible for delays arising from such circumstances. However, we will make reasonable efforts to keep customers informed and assist in tracking delayed shipments whenever possible.

12. Lost or Undelivered Shipments

If your shipment appears to be lost in transit or has not been delivered within the expected timeframe, please contact our customer support team.

We will coordinate with the courier partner to investigate the shipment status.

If the shipment is officially confirmed as lost due to courier-related reasons, Body Portal will work towards an appropriate resolution in accordance with our internal policies.

13. Changes to this Shipping Policy

Body Portal reserves the right to update, modify, or replace this Shipping Policy at any time to reflect changes in our logistics operations, courier partners, legal requirements, or business practices.

Any revised version will be published on this page and shall become effective immediately upon publication.

Customers are encouraged to review this page periodically to stay informed of any updates.

Thank You

Thank you for choosing Body Portal. We are committed to delivering every order with care, transparency, and reliability. Your trust is important to us, and we continuously strive to provide a smooth shopping and shipping experience.